Orders, Cancellations and Refunds

Last updated November 7, 2026

Each PinkBridge formula is prescribed for you by a licensed Provider and prepared for you individually by a licensed pharmacy. This policy explains what happens if you change your mind or something goes wrong.

Your Assessment

There is no charge to complete an assessment. If your Provider decides that a prescription is not right for you, you pay nothing.

Placing an Order

If your Provider prescribes a formula, you will see the full price, including shipping and applicable taxes, before you confirm the order. You are charged when you place the order. Each order is separate; nothing renews or charges automatically. After a check-in, if your Provider keeps or changes your plan, you will be asked to confirm and pay for your next order.

Cancelling an Order

You can cancel an order for a full refund until the pharmacy begins preparing it. To cancel, use your account or email contact@pinkbridge.com as soon as possible. Once the pharmacy has begun preparing your formula, the order cannot be cancelled or refunded, because it is made for you and pharmacies cannot accept returns of dispensed prescription medications.

Damaged, Missing or Incorrect Orders

If your order arrives damaged, does not arrive, or is not what was prescribed, contact us within 14 days of the expected delivery date. We will replace it or refund it, at no cost to you. Please do not use a product that arrives damaged, leaking or with a broken seal.

Side Effects and Changes to Your Plan

If you have side effects, stop using the product if your Provider has told you to, and message your Provider through your account. If your Provider changes your plan because of a reaction within the first 30 days of an order, contact us and we will review a credit or refund for that order. In an emergency, call 911.

If Your Provider Stops Treatment

If your Provider decides to stop or change your treatment before the pharmacy begins preparing an order, that order will be cancelled and refunded in full.

How Refunds Are Paid

Refunds go back to the original payment method, usually within 5 to 10 business days of approval, depending on your bank.

Questions? Email contact@pinkbridge.com or call 212-906-4406.